Article

Tthisismoney.co.uk on 2021-02-23 23:49

Is this the 'person' claiming to solve your problems? Robots posing as humans now answer up to 85% of customer queries online... and they can make you blow a fuse

Chatbots have become increasingly common as firms struggle to keep up with a surge in enquiries from customers during the pandemic, at a time when ...

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