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- Recent Events Show The (Barely) Hidden Reason Why Airlines Earn Lousy Customer Satisfaction ScoresForbes
- United Airlines' CEO vows the airline will learn and grow after passenger-dragging fiascoLA Times
- Illinois bill would ban passenger removal after UAL incidentReuters
- How airline added insult to injuryNZ Herald
- United Airlines passenger David Dao 'planning lawsuit'euronews
- DUnited passenger could have millions coming his way: attorneysDaily News
- Live video: Attorneys, daughter of United passenger removed from plane speak outFOX 8 News Cleveland
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